Privacy Policy

Last Updated: March 14, 2025

UpWord Digital Communications Inc. (“we,” “us,” “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.

1. Information We Collect

We collect the following types of personal data:

• Name
• Email address
• IP address

2. How We Collect Your Data

We collect data when you:

• Fill out a contact form
• Sign up for our newsletter
• Interact with our website (via cookies and tracking technologies)

3. Use of Cookies & Tracking Technologies

We use cookies and tracking technologies, including Google Analytics and Facebook Pixel, to:

• Improve website engagement and conversions
• Enhance user experience
• Analyze website performance

Opting Out: You may opt out of cookies by adjusting your browser settings. If you would like help managing cookies or have concerns about tracking, please contact us.

4. How We Use Your Data

We use your personal data to:

• Respond to inquiries
• Send newsletters and marketing communications, where you have provided your explicit consent — for example, by signing up through our newsletter form
• Improve our website and user experience

We do not share, sell, or distribute your personal data to third parties.

Please note that some data may be stored or processed outside of Canada, including in the United States or European Union, and may be subject to the laws of those jurisdictions.

5. Data Retention

• We retain user data until the user unsubscribes or requests deletion.
• If a user unsubscribes, their data is automatically deleted.

6. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or store data from minors. If you believe a minor has provided us with personal information, please contact us to have it removed.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. We encourage users to review third-party privacy policies before providing any personal data.

8. Security Measures

We take appropriate measures to protect your personal data, including:

• Storing user data securely through MailerLite
• Encrypting data transmission using SSL/TLS (HTTPS)
• Restricting access to personal data to authorized personnel only

9. Your Rights

Under privacy laws such as PIPEDA, GDPR, and CCPA, you have the right to:

• Request access to your data
• Request deletion of your data
• Opt out of cookies and tracking

To exercise these rights, please contact us at info@upwordcommunications.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

UpWord Digital Communications Inc.
3210 Mamquam Road, Suite 102
Squamish, B.C. V8B 0P9
info@upwordcommunications.com

This Privacy Policy is governed by the laws of Canada and the province of British Columbia.